(02) 4226 3344

Returns & Refunds

Our Commitment

We want you to be completely happy with your purchase from Wollongong Water Tanks. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of Mind

In addition to your statutory rights, if you change your mind we will happily exchange or refund your item/s providing the following conditions have been met:

  • The items are returned within 30 days of the purchase date and the original sales receipt is present.
  • Items must be in original condition as purchased, with all labels/tickets attached.
  • Contact us and we will provide you with an address to return the item/s to.

You must pay any return freight costs on change of mind purchases. If you return items to us that do not comply with the above requirements, we will return them to you at your cost.

Damaged or Faulty Goods

If you receive any goods in a damaged condition, please notify us within 7 days of the delivery date. We may issue you a credit in the amount paid for the goods or send replacement goods. We may ask you to provide proof of the damage (for example, photos) as a condition of refund or replacement.

Faulty items will be replaced with the same item originally purchased where still available. For faulty items that cannot be replaced, a full refund will be offered, and we will pay all freight charges on faulty items.

Packaging Problems

Please check your items against your receipt. If there are any discrepancies please contact us as soon as possible and within 30 days of purchase date.

How to Request a Return

To obtain a refund or exchange, please contact us to receive return instructions. After we receive your return, your refund/exchange will be processed and the new item sent back out to you (where available), or we will credit your original payment method, excluding delivery charges (unless goods are faulty or not as ordered).

Call (02) 4226 3344 or visit us at 10 Flinders St, Wollongong NSW 2500.

See also our full Shopping Terms & Conditions.