Refunds & Returns Policy

Delivery/Shipping

Returns – Buyers

You may buy goods offered online via our online store. To buy goods via our website, you must be at least 18 years of age.

By placing an order, you confirm that you are at least 18 years of age and that all information you provide is accurate, complete and not misleading.

You agree to deal with us in good faith and in compliance with all applicable laws.

We may cancel orders where we consider that you have not dealt with us in good faith or have otherwise breached applicable laws, even if the order has been confirmed and a credit card charged.

If your credit card is charged for the purchase and we cancel the order, we will notify you and credit your credit card account for the amount charged, less delivery charges and applicable taxes and duties, at our discretion.

Damage

If you receive any goods in a damaged condition, we may issue you a credit in the amount paid for the goods or send replacement goods at our discretion if you notify us within 7 days of the delivery date.

We may ask you to provide proof of the damage, as a condition of refund or replacement.

Returns

In addition to your statutory rights, if you change your mind we will happily exchange or refund your item/s providing the following conditions have been met:

The items are returned within 30 days of the purchase date and the original sales receipt is present.

Items must be in original condition as purchased, with all labels/tickets attached.

If you return items to us that do not comply with the above requirements, we will return them to you at your cost.

Packaging Problems

Please check your items against your receipt. If there are any discrepancies please contact us as soon as possible and within 30 days of purchase date

You can exchange or return your online order to either the online store or our physical store with the original receipt you receive in your parcel subject to the terms of this section.

Goods bought at a physical store must be returned to a physical store and cannot be returned to our online store. Orders from the Official eBay Store cannot be exchanged or refunded in store. You must return your eBay online order to the online store. We do not offer refund or exchange for change of mind purchases.

To obtain a refund via this store, please contact us to receive return instructions. After we receive your return package your refund/exchange will be processed and new item sent back out to you (where available) or we will credit your credit card, excluding delivery charges (unless goods are faulty or not as ordered). You will be charged an additional fee for redelivery.